Privacy and Cookie Policy

Last updated: 02/04/2026

This Privacy and Cookies Policy explains how the Shanara, Lda, com NIPC 506859347, collects, uses, stores, and protects the personal data of website users shanara.pt, as well as the rights to which they are entitled under applicable law.

Data Controller

The entity responsible for processing the personal data collected through the website is:

Shanara, Lda
Trade name: Shanara Alojamentos Turísticos
NIPC: 506859347
Address: Av. Combatentes da Grande Guerra 35, 1º, 3530-275 Mangualde
Email: aida@shanara.pt | rui.santos@shanara.pt
Phone: (+351) 919 381 658 | (+351) 919 996 873 (custo de chamada para a rede móvel nacional)

If you have any questions regarding this Policy or the processing of your personal data, please contact us using the contact information provided above.

Personal information we may collect

The Shanara Alojamentos Turísticos may collect and process, depending on the user's interaction with the website, the following categories of personal data:

name;
email address;
phone number or contact information;
city;
the content of messages sent through the website's forms;
information provided in requests for quotes;
information provided in job applications or recruitment inquiries;
technical browsing data, including IP address, device type, browser, and technical logs associated with the use of the website;
data collected through strictly necessary cookies and, if used, other cookies that require consent.

How We Collect Data

Personal data may be collected when the user:

fill out and submit contact forms;
submit a request for a quote;
submit an application through the “Careers” page;
communicates with the Shanara Alojamentos Turísticos by email or phone;
browse the website;
accepts, where applicable, the use of cookies that are not strictly necessary.

Purposes of the processing

The Shanara Alojamentos Turísticos processes personal data for the following purposes:

respond to requests for contact, information, and quotes;
manage communications with customers, prospective customers, and candidates;
review applications and recruitment processes;
ensure the operation, security, and technical management of the website;
to comply with legal, regulatory, tax, or administrative obligations;
exercise or defend the rights of the Shanara Alojamentos Turísticos in the event of a dispute.

Legal Basis

The processing of personal data is carried out based on the following grounds, as applicable:

pre-contractual steps, when the user requests contact, a quote, or a proposal;
performance of the contract, should a service contract be entered into;
compliance with legal obligations;
legitimate interest of the Shanara Alojamentos Turísticos, specifically in managing the website, ensuring security, responding to inquiries, and organizing the recruitment process;
the data subject’s consent, whenever legally required, particularly for cookies that are not strictly necessary, should they be used.

Sharing Data with Third Parties

Personal data may be disclosed to third parties that provide services to the Shanara Alojamentos Turísticos, only to the extent strictly necessary, namely:

website hosting and maintenance providers;
technology and IT service providers;
email and communications service providers;
accounting, legal, or administrative consultants;
public authorities, when there is a legal obligation or a legitimate request.

The Shanara Alojamentos Turísticos It seeks to ensure that any third parties that process data on its behalf provide adequate safeguards for confidentiality and data protection.

International Data Transfers

Whenever a service provider is located outside the European Economic Area, or uses infrastructure outside that area, the Shanara Alojamentos Turísticos will seek to ensure that such transfers take place only with adequate safeguards and in accordance with legally permissible terms.

Data Retention

The Shanara Alojamentos Turísticos It retains personal data only for as long as necessary to fulfill the purposes for which it was collected and, where applicable, for the periods required by law.

In particular:

Data related to contact requests and quotes will be retained for the period necessary to process the request and for any subsequent commercial follow-up;
Data related to recruitment will be retained for the period necessary to review and close the respective case, unless there is a legal obligation or the data subject has consented to further retention;
Data necessary to comply with legal obligations may be retained for the periods required by law.

Security

The Shanara Alojamentos Turísticos adopts appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, unauthorized access, or any other form of unlawful processing.

However, no transmission or storage system is completely secure, so the Shanara Alojamentos Turísticos It cannot guarantee absolute security, although it does take reasonable and appropriate protective measures.

Rights of Data Subjects

Under applicable law, the data subject may exercise the following rights, where applicable:

right of access;
right to rectification;
right to erasure;
the right to restrict processing;
right to object;
right to data portability;
the right to withdraw consent, when the processing is based on that legal basis, without affecting the lawfulness of the processing carried out previously.

O exercício destes direitos pode ser solicitado através dos emails aida@shanara.pt | rui.santos@shanara.pt

If you believe that the processing of your personal data violates the law, you may also file a complaint with the National Data Protection Commission (CNPD).

Cookies

The website Shanara Alojamentos Turísticos uses cookies that are strictly necessary for its operation, security, navigation, and the management of cookie preferences.

Strictly necessary cookies do not require prior consent, as they are essential for the basic functioning of the website.

If analytical, functional, marketing, or third-party cookies that are not strictly necessary are implemented, their use will be subject to the user’s prior, free, specific, and informed consent, provided through the cookie management tool available on the website.

Users may configure or block cookies through their browser at any time, although this may limit certain features of the website.

Changes to This Policy

The Shanara Alojamentos Turísticos reserves the right to update this Privacy and Cookies Policy at any time. Any changes will be posted on this page, along with the date of the update.